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Tell us what is wrong and where. Logs and screenshots shorten the round trip.

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Include the server name or IP, when it started, and the console log. Add a message.
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We answer most tickets within 30 minutes, 24/7.

Faster answers
  • Server name or IP. One account can hold many machines.
  • When it started. A time lets us match it to our logs.
  • Attach the console log. Logs and screenshots are usually the answer.

Something urgent on a live server? Set the priority to High and we page the on-call engineer.